Founded in 2020, Chennai-based startup SuperOps.ai, a professional services automation (PSA) and remote monitoring and management (RMM) platform, has raised $3 million in a seed-stage funding round led by Elevation Capital and Matrix Partners India. Noted angel investors, including Kayako’s founder Varun Shoor, Kovai.co’s founder Saravana Kumar, Posist’s co-founder Ashish Tulsian, and Livspace’s founder Ramakant Sharma, participated in the seed round.
The company plans to use the proceeds of this funding to strengthen its R&D in terms of product innovation and usability, expand its team, and drive market adoption. SuperOps.ai also launched its beta platform recently.
“Presently, MSP (managed service provider) tools are siloed and becoming synonymous with decaying legacy software that hinders their growth. SuperOps.ai’s platform is tailored to cater to various segments of the MSP market and intends to build a truly unified PSA, RMM solution powered by intelligent automation (IA),” SuperOps.ai Chief Executive Officer and co-founder Arvind Parthiban said.
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Akarsh Shrivastava, Vice President at Elevation Capital, said the MSP software market is at an exciting inflection point. “Challenges brought on by shift to the cloud, coupled with strong tailwinds of remote work and distributed teams, have pushed MSPs to adapt faster and become more productive and agile. Superops.ai will give small and mid-sized MSPs an easy-to-use, modern tool, which will not only allow them to be more efficient but also serve their clients better as they embrace the cloud era,” he added.
The global MSP market was valued at $223.0 billion in 2020 and is expected to reach $329.1 billion by 2025, registering a compound annual growth rate (CAGR) of 8.1%. There has been a tremendous shift in focus towards the managed services and their applications for both short- and long-term strategic decisions. It is estimated that successful deployment of managed services will help in reducing IT cost by 25-45% and increasing operational efficiency by 45-65%.